Terms & Conditions
Use of this website indicates your agreement to these Little Box Of Love terms & conditions. Little Box Of Love’s website and social media channels are collectively referred to as the “website”.
The following Terms + Conditions apply to all purchases of products by you via thelittleboxoflove.com.au which is owned and operated by Kim O’Grady ABN 79 589 703956 trading as Little Box Of Love (we, us, our or Little Box Of Love). By using this site you accept and agree to be legally bound by our terms + conditions. We may change the terms + conditions at any time. Please review the terms + conditions regularly to ensure you are aware of such changes.
1. Your use of the website
- You must be over 18 to register and use the website.
- You are solely responsible and liable for all activity and communication on the website by you or through your login.
- You acknowledge that any suspected illegal activity may be referred to the appropriate authorities.
1.6 By registering with Little Box Of Love, you expressly agree to receive emails (containing special offers and product information) and e-newsletters from Little Box Of Love. You can request to stop receiving emails and e-newsletters at any time by notifying Little Box Of Love.
- If you suspect, or become aware of, any unauthorised use or misuse of your account or any other breach of security in relation to your account, you must notify Little Box Of Love immediately and take immediate steps to re-secure your account (including by changing your password)
- Little Box Of Love, at our sole discretion, impose rules for and limits on the use of this Site by you or any other member or restrict Your access to part, or all, of the Site without notice or penalty. Any such rules, limits or restrictions shall be incorporated into and form part of these Terms. Little Box Of Love may impose additional terms and conditions specific to any products, orders or aspects of your use of this Site, including but not limited to, with respect to the ordering, shipment and return of goods purchased through this Site and to any membership reward programs (“Additional Terms”) offered from time to time by Little Box Of Love. These Additional Terms shall be incorporated into and form part of these Terms. In the event of any inconsistency between these terms and any additional terms, the additional terms shall prevail to the extent of the inconsistency. Little Box Of Love excludes all liability in relation to this.
- Little Box Of Love reserves the right to amend these Terms (including imposing additional terms) at its sole discretion, at any time and without notice to you. Any amendments are automatically incorporated into and form part of these Terms. The Terms are accessible on our website and you accept that it is your responsibility to review these Terms each time you use the website. By continuing to use the website, you agree to be bound by any amendments to the Terms.
- Little Box Of Love reserves the right to change the website, and the products and services available through the website, at its sole discretion without liability to you or any other third party. Our website may contain information or materials that include the views or recommendations of others that are not necessarily our views. In particular we do not endorse the views posted by any registered user. All user content expresses the views of the relevant author and does not necessarily reflect our views or indicate our support of, or commitment to, any matter, including a particular course of action. Moreover all user content does not constitute advice by us or a recommendation by us as to a particular matter or course of action.
2. Information on the website
- Little Box Of Love will endeavour to ensure that all information, content or material (referred to as “information”) on the website is accurate, complete and reliable except for information submitted by users or third party businesses of the website. However, Little Box Of Love does not make any representations or guarantees as to the accuracy, completeness or reliability of any information on the website. You acknowledge that such information may contain errors or inaccuracies and accept that you must make your own enquiries to verify the information provided by Little Box Of Love. Little Box Of Love expressly excludes any liability that may arise in relation to the accuracy, completeness or reliability of any information on the website.
- If Little Box Of Love comes across any error or inaccuracy in any information on the website, Little Box Of Love reserves the right to correct that information without any liability to you or any other third party.
- All information on the website is of a general nature and is not intended in any way to replace professional dietary or medical advice. Little Box Of Love does not make any representations or guarantees as to the suitability of the products on the website for any dietary requirements, medical conditions or allergies. You acknowledge that it is your responsibility to assess the suitability of all products prior to you using the products. Little Box Of Love expressly excludes any liability that may arise in relation to the suitability of the products for any dietary requirements, medical conditions or allergies.
- You acknowledge that any promotional and marketing material on the website (including images, photographs and descriptions of products) is not a representation of what is in the monthly box and you accept that: products on the website may differ in visual appearance and packaging to the products in the box; products in the box may be derivatives, samples or smaller versions of the products on the website; the combination of products on the website may not be the same combination of products to be included in a monthly box and the combination of the products is at the sole discretion of Little Box Of Love.
- When Little Box Of Love collects pictures, photos and images from you it is because you are voluntarily submitting those images to us via social media forms (Instagram or Facebook) or submitted via email. Upon providing Little Box Of Love with such images, you will be deemed to acknowledge and agree to the use by Little Box Of Love of your images on this website for marketing purposes associated with Little Box Of Love.
3. Pricing and Payment
- The prices of subscriptions are in Australian dollars and include delivery charges. Please note the price of subscriptions are subject to change at any time without notice to you.
- You expressly authorise Little Box Of Love to process the payment for the subscription price via your relevant payment method at the time of your order.
- Every effort has been made to ensure product image and pricing accuracy, however Little Box Of Love may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items.
- It is your responsibility to notify us if Your Visa or MasterCard details expire or change. If we are unable to successfully process payment of any monthly charge, we may cancel your order and your monthly subscription.
- All prices are correct at the time of purchase and are confirmed upon checkout completion. Whilst Little Box Of Love takes steps to ensure the price and details of products listed are correct, if they are incorrect, Little Box Of Love reserves the right to cancel the order and issue a refund. Any orders received by Little Box Of Love through this website constitute offers and are subject to acceptance by Little Box Of Love in its absolute discretion.
- By placing an order via the Site, You represent and warrant that you do not intend to resell the goods ordered. If you intend to resell the goods ordered, you are not permitted to place an order via the site. We may reject any such order placed by you at any time, despite any initial acceptance of your order, where we reasonably consider that you are purchasing our goods for resale purposes.
- Sale prices are available only while stocks last or for the applicable duration. Little Box Of Love may run competitions from time to time on the website or through its E-Newsletter, Facebook, Instagram and/or other media outlets. Unless specified otherwise, competitions are exclusively governed by their own terms and conditions and these can be accessed either via the Terms or on a link on the website.
4. Orders, Subscriptions, Cancellations and Returns
- You may purchase a 1, 3, 6 or 12 month subscription (referred to as “subscription” or collectively “subscriptions”) for a monthly box containing a group of products as determined by Little Box Of Love (referred to as the “box”).
- All subscriptions automatically renew until cancelled through the website. Unless a subscription is cancelled at least 2 days before the next billing date or subsequent subscription period, the subscription automatically renews for a further subscription period and you will be charged the subscription price.
- You must review your order carefully before placing it. Once an order for a subscription is confirmed and the subscription price paid (including any gift purchases of a subscription), Little Box Of Love will not provide a refund of the subscription price unless Little Box Of Love cancels or is unable to fulfil your order, in which case, Little Box Of Love will provide a full refund of the whole or part of the subscription price depending on whether you have previously received boxes during your subscription. Gift subscriptions cannot be refunded.
- All products and boxes are checked for quality before dispatch and while we try our best to ensure that the goods are delivered to you in good condition, the goods may be damaged in the delivery process. Where you receive a faulty or damaged item from us, you can return the damaged item and we will re-send the item and pay for the return and additional postage charges. In the case where we do not have any stock of that item, we will offer you a substitute item of equal or greater value. If you intend to seek a replacement of any item, you must email us at firstname.lastname@example.org to obtain prior approval. Please include your contact details and the reason for the return.
- We will not accept returns of items that are not faulty or damaged. We will not provide a refund for any returned items supplied by us unless required by law or in the exercise of our sole discretion.
- Any items returned must be accompanied by their original packaging and any relevant original documentation specified by us and except in the case of faulty items, must remain unused and in original condition.
- All cancellations must be directed to email@example.com Approved cancellations will be confirmed via reply email within 48 hours and will be effective for the payment due to be processed on the next occurring 20th day of any month and the goods due to be delivered to you in the following month.
- Annual memberships may only be cancelled at the termination of the membership period and not during the term of the membership. Monthly memberships may be cancelled at any time. All membership cancellation requests should be directed to compile the cancellation form in your account. Please know that if you submit your cancellation request within 2 days of your subscription’s billing date, the cancellation will only be processed 4 days after the billing date.
5. Delivery of online orders
- We estimate that all monthly deliveries of goods will be dispatched in the first half of each month. Whilst we will use our reasonable endeavours to effect delivery by the estimated delivery date, all dates are estimates only. We do not provide any guarantee that delivery will be effected by any estimated delivery date, and we will not be held accountable or liable for any delays in delivery.
- It is your responsibility to advise us if an order does not arrive. Once we are made aware of the non-delivery of an order, we will make enquiries of our delivery provider to ascertain the cause of the delay.
- We accept no responsibility for goods lost in transit or goods lost, stolen or damaged after delivery. Any decision to replace goods ordered in such circumstances will be made by us, on a case by case basis, at our sole discretion.
- You are responsible for ensuring the shipping address for the box is correct a current. Little Box Of Love expressly excludes any liability in relation to an incorrect shipping address including any redelivery, redirection or a refund.
- Little Box Of Love will endeavour to deliver the boxes at the beginning or middle of the month depending on your billing cycle, however Little Box Of Love does not guarantee that the delivery times will be met and expressly excludes any liability in relation to this.
6. Disclaimer and Liability
- Your use of the website and services is at all times at your own risk and you accept that you are responsible and liable in relation to your use of the website.
- Little Box Of Love does not guarantee that the website will be available at all times or that it will be provided without fault, error, disruption or viruses.
- The website may contain links to third party websites. You acknowledge that Little Box Of Love does not make any representations or guarantees in relation to those sites and does not endorse, verify or assume responsibility for the content of any such third party websites. You accept that your use of any third party websites is at all times at your own risk and Little Box Of Love expressly excludes any liability which may arise from your use of or access to those third party websites.
- Subject to any applicable law that cannot be excluded, Little Box Of Love will not be liable to you or any other person for any non-excludable direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from or in connection with products or services available or supplied to you, or on your behalf, through your use of the website, the box or the products whether directly, indirectly or consequentially.
- If Little Box Of Love is found to have any liability to you, Little Box Of Love’s total liability will be limited to the amount paid by you for your subscription period during which the event giving rise to the liability occurs.
7. Intellectual Property
- This Site contains materials that are owned by or licensed to Little Box Of Love. These materials including but not limited to marketing material, business names, trademarks, logos, website, look and graphics and are protected by applicable copyright, trademarks or other relevant proprietary rights and laws.
- You may use this web site only for your personal and non-commercial purposes.
- You must not without our prior written consent: copy, modify, sell, publish or distribute any material on this web site or create any other material using material on this web site.
- Unauthorised use of the images, designs and other materials appearing on this site may violate copyright, trademark and other applicable laws and may result in criminal or civil proceedings and penalties.
- You may not create a link to this Site from another website or document without the prior written consent of Little Box Of Love.
8. Privacy and Personal Information
Little Box Of Love owns the copyright to the content of this website or is licensed by the copyright owner to use the content. No part of this website may be reproduced. Little Box Of Love does not claim that any information obtained from this website is virus free and does not take responsibility for any viruses, faults or other defects. Customer are responsible for scanning any information for viruses.
The website may contain links to internet sites maintained by third parties. Such links are not under our control and we are not responsible for the contents (including the accuracy, completeness or suitability for your intended use) of any linked site or any link contained in a linked site. We do not endorse any information on those linked sites or any associated entity, product or service.
We expressly exclude any liability which may arise from your use of third party products included in our Little Box Of Love.